Problem paying bill

[Shamrock_Sean]

Hello everyone,

I've been with O2 since February I think now but since recently I've become a fair bit less financially stable. I have a device plan and airtime. My question is if I couldn't pay this any longer but came to an agreement with my device plan to pay smaller amounts, would I still have to pay my airtime bill aswell?? Is my contract only with the device?? I don't need or want the airtime or number anymore and would go pay as you go but continue paying device plan at lower monthly payments if O2 could help me do so. Another question is if the account went to collections and number was disconnected would it be for just device not airtime too??

Thanks 

Sean 

[Cleoriff · Accepted solution]

@Shamrock_Sean 

Your contract is for the device AND Airtime, I'm afraid.

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Other customer service numbers are in the link below.

Guide: How to find help & contact O2 

Or Social Media

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

[Shamrock_Sean]

Thanks for reply 

[Cleoriff]

@Shamrock_Sean 

Once you have paid your device in full, then you can cancel your airtime immediately.

Guide: How does O2 Refresh work? 

You really need to speak to payment management asap. They are the only people who can set up indiviual payment plans. They also have access to your account, which forum members dont.