on 27-03-2020 16:10
Called to say I’d lost my phone on 17th March and a block was put on it .
phone turned up next day and I rang to have block lifted . After several calls still not connected so new sim issued that arrived 24th March had to call up to do sim swap which was done .
again told takes 24 hours to sort I’m now on Friday and still not working even after a daily call each time they say they have sorted it .
well sadly not the case I’ve switched phone on and off I’ve tried sim in another phone and not working . No issues with network as rest of family are on o2 .
Currently been in a queue for over an hour to customer services .
can anyone recommend trying anything else .
im back at work on Monday and being a key worker I need my phone
27-03-2020 16:26 - edited 27-03-2020 16:26
27-03-2020 16:26 - edited 27-03-2020 16:26
Both the phone and account are blocked when reported stolen.
Customer service need to lift both bars.
on 27-03-2020 16:29
on 27-03-2020 16:29
You need the account unbarring for which you need to contact customer service.
on 27-03-2020 16:45
on 27-03-2020 16:45
Both phone and sim have been unblocked that was reason a new sim was sent out
on 27-03-2020 16:51
on 27-03-2020 16:51
They would not send an active sim out. You need to get the bar removed when you receive the sim.
on 27-03-2020 16:54
on 27-03-2020 16:54
It is the account that has the block on it.
No sim will work whilst the account is blocked.
on 27-03-2020 17:02
on 27-03-2020 17:02
The block on account has definitely been lifted . Thanks anyway
27-03-2020 21:47 - edited 27-03-2020 22:13
27-03-2020 21:47 - edited 27-03-2020 22:13
If the sim isn't working in another phone then it is barred or a faulty sim. It can be no other reason. It's your account that has the bar on it.
on 27-03-2020 21:59
on 27-03-2020 21:59
@Danb76 wrote:The block on account has definitely been lifted . Thanks anyway
I'm sure that's what you have been told but I doubt it has been done....
on 27-03-2020 22:14
on 27-03-2020 22:14