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Problem adding promotion code for accessory

Fritzhaakon
Level 1: Joiner
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I received text this morning offering Samsung Airbuds for £1.  I have recently purchased Samsung S23 from O2 store, so had heard of offer, this was the first time I have received code.  When I click on link in text, I get the Samsung Airbud page, I then go to checkout and paste the offer code in text to the promotions box.  On pressing update, I get the following message "

Oops, something's gone

wrong.

VMS (Voucher

Management System) is not available currently. Please try again later."

I did try phoning O2 to get a resolution, but got nowhere.  Transferred back to the general queue after 20 minutes - very frustrating and complete waste of my time.

 

I would appreciate if someone could message me back and explain how to get this offer.  I don't know if this is a general error that O2 are working on, but it had been like this all day.  Don’t want to waste any more time/effort on this, so if anyone from O2 can respond, or provide an email address I can send all the details to, that would be appreciated.

 

Best regards,

Fraser

 

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pgn
Level 76: Forum Legend
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