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Anonymous
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Priority moment not working - no response from customer service

Received a priority moment from O2 thanking me being a customer for 3 years in early January. Went to use it in Argos and when I clicked on it is said expired. It clearly states in the terms and conditions it expires 13/02/13. Contacted O2 customer services who took all the details to submit a form to the priority moments team, and advised me I would receive an email response shortly. 2 weeks later no response and customer services states I have to wait for the priority moments team to respond. I'm obviously getting the run around as it doesn't take a team 2 weeks to respond to an internal form. I can see what Is going to happen easily it's going to expire on the 13/02/13 and customer services will state they are unable to help me as its expired. Please help me resolve my problem no response from O2 media team either.

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Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: Priority moment not working - no response from customer service

All you can really do is make a complaint if it's not dealt with in time.

 

They may well offer you something to make up for it.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Posts: 0

Re: Priority moment not working - no response from customer service

Hopefully someone can help me here by contacting me but if not I may be forced to enter a complaint.

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Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: Priority moment not working - no response from customer service

Unlikely to happen this is mainly a customer forum, you would only be referred back to customer services.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1