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Anonymous
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Printing online bills

Is anyone else having problems printing their bill now that they have gone online? All I want is to be able to print the whole thing including itemised listing (just like we used to get in the post). There are several issues - firstly you can't get to the whole thing in one go - you have to go to each bit separately - main bill, UK calls, foreign call, UK texts, foreign texts, etc. The second issue is that I have 3 numbers on the same login and when you print any one of the pages out it doesn't show the number that you have printed (or even the account number that relates to it)so it's impossible to reconcile. Lastly, the on-screen page for all of this is utterly ridiculous once you've pressed "View My Bill" - it's 5 full screens of rubbish down before you get to the bill itself. When I rang O2 to complain and try and discover if I was doing something wrong they offered to send me a copy bill as a favour and I received exactly what I had printed out - just the front page, no itemisation and nothing to tell me which account number they had printed!!!!! HELP!!!!!
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Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Printing online bills

All the information on what you can do in My bill is here:

http://www.selflearning.co.uk/o2/myo2billing/

Hope that helps you.
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Posts: 0

Printing online bills

Thanks Perksie

But I've been on this but when I click on View My Bill it doens't look anything like this - as I said it has 5 full screens of rubbish first. And it doesn't advise how to print a complete bill like we used to get and it doesn't advise how to get the mobile number printed onto anything so I can tell which is which. It's driving me mad!!
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Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Printing online bills

I give up, you're correct, I tried it and get a lovely Excel spreadsheet, which is of no use as it doesn't detail who made the calls.

Myself I just asked them to turn on Vat invoicing, from which I print off the total bill for business purposes.

I suppose you could do this and attach the spreadsheet for the detailed information,
I can't suggest anything else, it does seem a bit daft, sorry.

I only joined in 2008 and have never had a paper bill.

I wonder if it's any different if you have a business account?
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Posts: 0

Printing online bills

To be honest, I only ever submit the VAT summary for my work expenses, annotating it to remove personal use. If they want the full itemised breakdown, they can have it... but nobody's ever asked for it Smiley Happy
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Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Printing online bills

The OP is trying to create separate call lists for 3 phones, each identified with the mobile number.
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1