Prime and Disney +

[Geoffreykit]

Why am I being charged for these two services in this months bill?

[Bambino · Accepted solution]

@Geoffreykit  You would need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[gmarkj]

Did you have them as free extras/bonuses when you signed up and the free period has ended?
See the guide about extras below @Geoffreykit 

Guide: Adding and removing O2 Extras