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Level 1: Joiner
Posts: 2
Registered: ‎09-02-2020
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Prime Video - Subscription Cancellation

Morning all, 

 

I have just renewed my sim only contract which i do when the 'extra' runs out.

 

last time i got 3 months prime video, which was fine as i done this over chat, this time i have 6 months prime, but i cant remember where you can go to so that when that extra is finished it doesnt automatically charge you, i know theres a tick box or something somewhere and of course they make it impossible to find where this is!

 

Does anyone know? Simply want to unsubscribe when the 6 months deal ends.

 

Thanks

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Posts: 86,614
Topics: 729
Registered: ‎14-01-2013

Re: Prime Video - Subscription Cancellation

@TS99TS99 

You would unsubscribe through Amazon directly.

*The Game Is On*

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Level 1: Joiner
Posts: 2
Registered: ‎09-02-2020

Re: Prime Video - Subscription Cancellation

I think it may be here, but i guess because i have just redeemed it i am unable to stop it from automatically renewing. when i click 'manage' it spins then nothing comes up.

 

Can anyone confirm if this is the right area but i need to wait for it to populate properly? Or if there is somewhere else?

 

Annotation 20**Personal info** 085315.png

Highlighted
Posts: 86,614
Topics: 729
Registered: ‎14-01-2013

Re: Prime Video - Subscription Cancellation

[ Edited ]

@TS99TS99 

As you have just redeemed it, it may not work just yet. You could call Amazon for free on their contact us link.

If there's a problem with that, then you need to contact O2.

All numbers in this guide Guide: Coronavirus Community Help and Support 

Personally I would wait until nearer the time the offer runs out.

*The Game Is On*

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