on 11-05-2020 08:40
I have just renewed my sim only contract which i do when the 'extra' runs out.
last time i got 3 months prime video, which was fine as i done this over chat, this time i have 6 months prime, but i cant remember where you can go to so that when that extra is finished it doesnt automatically charge you, i know theres a tick box or something somewhere and of course they make it impossible to find where this is!
Does anyone know? Simply want to unsubscribe when the 6 months deal ends.
Solved! Go to Solution.
on 11-05-2020 08:53
I think it may be here, but i guess because i have just redeemed it i am unable to stop it from automatically renewing. when i click 'manage' it spins then nothing comes up.
Can anyone confirm if this is the right area but i need to wait for it to populate properly? Or if there is somewhere else?
11-05-2020 09:01 - edited 11-05-2020 09:06
As you have just redeemed it, it may not work just yet. You could call Amazon for free on their contact us link.
If there's a problem with that, then you need to contact O2.
All numbers in this guide Guide: Coronavirus Community Help and Support
Personally I would wait until nearer the time the offer runs out.