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KyleY
Level 1: Joiner
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Hi, 

I am an o2 refresh customer but I have no desire to change from my iPhone XS Max. I currently pay 30.52 for my tarrif but keep bein gtold that I can change my tarrif. On my o2 the only options are more expensive ones (i currently get unlimited everything with 20gb data but on the tarrif page i'm only being offered 15gb for the same price). When I search for a tarrifs via Google I have found that I can get a tarrif of unlimited everything with 10gb of data for £17pm. How can I get that tarrif?? 

 

Thank you in advance, 

Kyle

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MI5
Level 94: Supreme
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@KyleY 

You need to go to upgrade and choose a sim only tariff, not a tariff change.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
Level 94: Supreme
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@KyleY 

If your device is paid off you can choose a sim only contract here

https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M 

If eligible to UPGRADE you can do the same although the amount you owe on your device will be added to your basket

Guide: How does O2 Refresh work? 

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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Registered:

upgrade.JPG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
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