Solved: Price increase

MattAnorak · ‎07-04-2022

Hi there.

I'm a little confused with the price on my latest bill. I signed up with VirginMedia on VOLT, so it was £18/month for 100Gb (boosted from 50Gb).

I recognise that there was a price increase recently and I read that it should have been around 3.9%. My maths isn't the best, but I make that £18.70 as the new price. However, my bill for the flat rate is showing £20.10 - no additional costs incurred. I make that 11.66% increase. Is that right?

I also noticed that the prices on the VM website are still showing as £20/month.

What's happened here?

MI5 · ‎07-04-2022

@MattAnorak

Yes, 11.6% increase is correct.

https://www.o2.co.uk/prices#:~:text=Each%20year%2C%20your%20Airtime%20Plan,the%20general%20level%20o....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-04-2022

@MattAnorak

Yes, 11.6% increase is correct.

https://www.o2.co.uk/prices#:~:text=Each%20year%2C%20your%20Airtime%20Plan,the%20general%20level%20o....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MattAnorak · ‎07-04-2022

D'oh! I missed that. I saw the 3.9% but I missed the detail on the 7.8%. So that makes sense.

Thanks.

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