This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Price Increases - Device plan?

Go to solution
Nagasaki
Level 1: Joiner
  • 32 Posts
  • 18 Topics
  • 0 Solutions
Registered:

on ‎22-02-2024 18:27

on ‎22-02-2024 18:27

I have just got an email from O2 telling me that my device plan (no idea what one) is going up?!

 

How is that possible? It should just be the airtime plan.

 

Is this just an error maybe?

 

Hello Sean

From April 2024 the monthly price of your device plan (that's your device, inclusive texts and data) will rise in line with the 4.9% RPI rate. Plus, an additional 3.9% as is set out in your terms.

Message 1 of 4
1,393 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 153012 Posts
  • 652 Topics
  • 29203 Solutions
Registered:

on ‎22-02-2024 18:33

on ‎22-02-2024 18:33

@Nagasaki 

Reported here and confirmed as an error Solved: Re: Does the annual price increase impact the devi... - O2 Community

@Dave-O2 Still not corrected?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 3 of 4
1,384 Views
0 Kudos
3 REPLIES 3

Go to solution
madasaf1sh
Level 78: King of Kings
  • 12503 Posts
  • 80 Topics
  • 3283 Solutions
Registered:

on ‎22-02-2024 18:30

on ‎22-02-2024 18:30

@Nagasaki 

 

That is an error as it is only your airtime component that will increase by 8.8% in April, it is just a badly worded email.. 

 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 4
1,388 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
  • 153012 Posts
  • 652 Topics
  • 29203 Solutions
Registered:

on ‎22-02-2024 18:33

on ‎22-02-2024 18:33

@Nagasaki 

Reported here and confirmed as an error Solved: Re: Does the annual price increase impact the devi... - O2 Community

@Dave-O2 Still not corrected?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 4
1,385 Views
0 Kudos

Go to solution
Dave-O2
Community Manager
Community Manager
In response to MI5
  • 1299 Posts
  • 86 Topics
  • 83 Solutions
Registered:

on ‎23-02-2024 09:38

on ‎23-02-2024 09:38

Hey @MI5 all notifications should now be amended going forward 👍

 

 

New Samsung Galaxy A series //  Don't fall for scams  //  Bigger benefits – Just for being with Virgin Media & O2
Contact us on Social Media: Facebook // Twitter // Instagram

 

Message 4 of 4
1,302 Views
Top Kudoed Authors
View All
Top