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Price Increases - Device plan?

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Nagasaki
Level 1: Joiner
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on ‎22-02-2024 18:27

on ‎22-02-2024 18:27

I have just got an email from O2 telling me that my device plan (no idea what one) is going up?!

 

How is that possible? It should just be the airtime plan.

 

Is this just an error maybe?

 

Hello Sean

From April 2024 the monthly price of your device plan (that's your device, inclusive texts and data) will rise in line with the 4.9% RPI rate. Plus, an additional 3.9% as is set out in your terms.

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MI5
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on ‎22-02-2024 18:33

on ‎22-02-2024 18:33

@Nagasaki 

Reported here and confirmed as an error Solved: Re: Does the annual price increase impact the devi... - O2 Community

@Dave-O2 Still not corrected?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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madasaf1sh
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on ‎22-02-2024 18:30

on ‎22-02-2024 18:30

@Nagasaki 

 

That is an error as it is only your airtime component that will increase by 8.8% in April, it is just a badly worded email.. 

 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
  • 153953 Posts
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on ‎22-02-2024 18:33

on ‎22-02-2024 18:33

@Nagasaki 

Reported here and confirmed as an error Solved: Re: Does the annual price increase impact the devi... - O2 Community

@Dave-O2 Still not corrected?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Dave-O2
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on ‎23-02-2024 09:38

on ‎23-02-2024 09:38

Hey @MI5 all notifications should now be amended going forward 👍

 

 

New Google Pixel 10 Series //  Don't fall for scams  //  Bigger benefits – Just for being with Virgin Media & O2
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