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Price Increases - Device plan?

Nagasaki
Level 1: Joiner
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I have just got an email from O2 telling me that my device plan (no idea what one) is going up?!

 

How is that possible? It should just be the airtime plan.

 

Is this just an error maybe?

 

Hello Sean

From April 2024 the monthly price of your device plan (that's your device, inclusive texts and data) will rise in line with the 4.9% RPI rate. Plus, an additional 3.9% as is set out in your terms.

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MI5
Level 94: Supreme
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@Nagasaki 

Reported here and confirmed as an error Solved: Re: Does the annual price increase impact the devi... - O2 Community

@Dave-O2 Still not corrected?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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madasaf1sh
Level 76: Forum Legend
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@Nagasaki 

 

That is an error as it is only your airtime component that will increase by 8.8% in April, it is just a badly worded email.. 

 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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MI5
Level 94: Supreme
  • 144017 Posts
  • 634 Topics
  • 27588 Solutions
Registered:

@Nagasaki 

Reported here and confirmed as an error Solved: Re: Does the annual price increase impact the devi... - O2 Community

@Dave-O2 Still not corrected?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Dave-O2
Community Manager
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Hey @MI5 all notifications should now be amended going forward 👍

 

 

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