So I recently upgraded to a Samsung S24 Ultra during the £250 prepaid mastercard promotion. I upgraded at the start of February and sent off my claim as soon as it was possible, I completely forgot about it until my sister recently reminded me of it since she received hers having upgraded roughly 2 weeks after me.
I read on the website I should wait 65 days from the date of purchase, we'll it's been roughly 90 days and I've heard nothing and recieved no email or message regarding the prepaid card.
I've reached out to support but unfortunately haven't had a response as the live chat instructed me to email a specific address made to deal with this. It's been 2 weeks and I haven't heard a peep from them.
Wondering if anybody else has had similar issues or if anybody knows a way to go about getting support regarding the matter?
Cheers in advance.
