Prepaid Mastercard

Squirejim · ‎08-12-2022

Hi I bought or rather upgraded to a Samsung s22 and there wad a petition on o2 website for £200 ₩prepaid Mastercard....yer now the people who give then out say my phonebwasnt in the promotion and to speak ro o2. Well I can't get hold of o2...but that was the reason I upgraded wad to get the £200 for Xmas shopping. Any ideas who I can escalate this to?

MI5 · ‎08-12-2022

@Squirejim

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Breanna · ‎09-12-2022

Hi @Squirejim were you able to contact O2 about this?

Shirls23 · ‎09-12-2022

I’m still waiting for mine - got an email saying I can activate it from 15th December but have not received a pre-paid card….

MI5 · ‎09-12-2022

@Squirejim @Shirls23

FAQ's here https://www.o2redeem.co.uk/About/FrequentlyAskedQuestions

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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