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Premium services

Jacqdalton
Level 1: Joiner
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How can I block my phone from being used on premium services? I refer to the Tonga scam, family members on other networks are now receiving calls from these numbers and I want to make sure that if my phone is answered a block is in place to avoid premium charges

 

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MI5
Level 94: Supreme
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See help here @Jacqdalton to reclaim your costs and to stop further charges https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

You also need to call customer services and ask them to put a premium rate block on your account http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143435 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

See help here @Jacqdalton to reclaim your costs and to stop further charges https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

You also need to call customer services and ask them to put a premium rate block on your account http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
Former Staff
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Welcome to the forum @Jacqdalton smile Did the advice from @MI5 above help you get this sorted? Let us know if you need further help!

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