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Anonymous
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Accepted Solution

Premium rate

I am being charged £3.75 a week because a company has hacked my phone. I have spoken to O2 about this and they assured me it had been blocked! I am furious. What can I do?

Posts: 89,274
Topics: 536
Solutions: 11,656
Registered: ‎04-04-2012

Re: Premium rate

No one has "hacked" your phone - you have inadvertently subscribed to spam.
See here for help http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premiu...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,878
Topics: 549
Solutions: 3,445
Registered: ‎04-01-2009

Re: Premium rate

This has nothing to do with O2. You have inadvertently signed up for a premium service by clicking on a link, possibly on a social media site. It is your responsibility to contact the company, you can find details by entering the short code in the link below, or you can make a complaint via the premium service regulator.

Phone-paid Services Authority

Anonymous
Posts: 0

Re: Premium rate

Thank M15

Posts: 89,274
Topics: 536
Solutions: 11,656
Registered: ‎04-04-2012

Re: Premium rate


@Anonymous wrote:

Thank M15


Let us know if you need more help @Anonymous

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)