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Anonymous
Not applicable

on ‎04-12-2016 11:43

on ‎04-12-2016 11:43

I am being charged £3.75 a week because a company has hacked my phone. I have spoken to O2 about this and they assured me it had been blocked! I am furious. What can I do?

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MI5
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on ‎04-12-2016 11:45

on ‎04-12-2016 11:45

No one has "hacked" your phone - you have inadvertently subscribed to spam.
See here for help http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premiu...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:

on ‎04-12-2016 11:45

on ‎04-12-2016 11:45

No one has "hacked" your phone - you have inadvertently subscribed to spam.
See here for help http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premiu...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
In response to MI5
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on ‎04-12-2016 11:49

on ‎04-12-2016 11:49

This has nothing to do with O2. You have inadvertently signed up for a premium service by clicking on a link, possibly on a social media site. It is your responsibility to contact the company, you can find details by entering the short code in the link below, or you can make a complaint via the premium service regulator.

Phone-paid Services Authority

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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In response to MI5

on ‎04-12-2016 11:50

on ‎04-12-2016 11:50

Thank M15

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MI5
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on ‎04-12-2016 11:52

on ‎04-12-2016 11:52

@Anonymous wrote:

Thank M15

Let us know if you need more help @Anonymous

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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