Solved: Re: Premium and information services

kasiek290 · ‎30-12-2018

It's appeared on my bill extra charge for premium and information services and I have no idea what it could be?

MI5 · ‎30-12-2018

See help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎30-12-2018

Hi @kasiek290

See help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎30-12-2018

Hi @kasiek290

It does sound as if you have been caught up in a premium rate 'scam'.

Apart from the link above, you will find this site very helpful as well https://payforitsucks.co.uk/

You can also contact customer services https://www.o2.co.uk/contactus and ask them to apply the following two bars to your account

Bar all Direct to Bill Debits
Premium Bar (calls to premium numbers, 090, 070 etc.)

Veritas Numquam Perit

O2

Premium and information services

Cancelling subscrption

Not renewing my contract

3G switch off

no service after porting number

Phone Upgrade