Premium and information services

[kasiek290]

It's appeared on my bill extra charge for premium and information services and I have no idea what it could be?

[MI5 Level 94: Supreme · Accepted solution]

Hi @kasiek290 

See help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

[Cleoriff Level 94: Supreme]

Hi @kasiek290

It does sound as if you have been caught up in a premium rate 'scam'.

Apart from the link above, you will find this site very helpful as well https://payforitsucks.co.uk/

You can also contact customer services https://www.o2.co.uk/contactus  and ask them to apply the following two bars to your account

• Bar all Direct to Bill Debits
• Premium Bar (calls to premium numbers, 090, 070 etc.)