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kasiek290
Posts: 1
Registered: ‎30-12-2018
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Premium and information services

on ‎30-12-2018 10:07

It's appeared on my bill extra charge for premium and information services and I have no idea what it could be?
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MI5
Posts: 114,379
Topics: 569
Solutions: 15,444
Registered: ‎04-04-2012

Re: Premium and information services

on ‎30-12-2018 10:10

Hi @kasiek290 

See help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
Posts: 97,229
Topics: 758
Registered: ‎14-01-2013

Re: Premium and information services

on ‎30-12-2018 10:26

Hi @kasiek290

It does sound as if you have been caught up in a premium rate 'scam'.

Apart from the link above, you will find this site very helpful as well https://payforitsucks.co.uk/

 

You can also contact customer services https://www.o2.co.uk/contactus  and ask them to apply the following two bars to your account

  • Bar all Direct to Bill Debits
  • Premium Bar (calls to premium numbers, 090, 070 etc.)

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