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Anonymous
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Premium and info services received

How do I stop receiving premium texts that charge my account. Why can't o2 stop them. This month I have been charge £15 for four messages? I don't know where they are coming from and can't seam to stop them.

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Anonymous
Posts: 0

Re: Premium and info services received

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Posts: 103,861
Topics: 552
Solutions: 13,423
Registered: ‎04-04-2012

Re: Premium and info services received

It's down to you to stop them not the network.
Help and advice here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premiu...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: Premium and info services received

@Anonymous You can report it here: http://psauthority.org.uk/for-consumers/making-an-enquiry/submit-an-online-enquiry

It's possible that you may have inadvertently clicked on a link on Facebook or some other social media site. O2 can't stop them, as they have no control over a link you may have wanted to subscribe to. 

I DO NOT WORK FOR O2



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