Solved: Premium and info services received

Anonymous · ‎22-11-2016

How do I stop receiving premium texts that charge my account. Why can't o2 stop them. This month I have been charge £15 for four messages? I don't know where they are coming from and can't seam to stop them.

Bambino · ‎22-11-2016

@Anonymous You can report it here: http://psauthority.org.uk/for-consumers/making-an-enquiry/submit-an-online-enquiry

It's possible that you may have inadvertently clicked on a link on Facebook or some other social media site. O2 can't stop them, as they have no control over a link you may have wanted to subscribe to.

I DO NOT WORK FOR O2

View solution in original post

Anonymous · ‎22-11-2016

You may have clicked on a facebook link or something similar

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premiu...

MI5 · ‎22-11-2016

It's down to you to stop them not the network.
Help and advice here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premiu...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎22-11-2016

@Anonymous You can report it here: http://psauthority.org.uk/for-consumers/making-an-enquiry/submit-an-online-enquiry

It's possible that you may have inadvertently clicked on a link on Facebook or some other social media site. O2 can't stop them, as they have no control over a link you may have wanted to subscribe to.

I DO NOT WORK FOR O2

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