Premium and i formation services

[Ally2014]

I have been getting charged over 3 times now for international and premium rate numbers that i have not subscribed to and was told o2 can block these is that true.
If not how do i stop this happening

[MI5 · Accepted solution]

Hi @Ally2014 see our help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

Customer services can also put a block on premium rate numbers if you request it.

Call them on 202 to ask. 

Additional help here too from outside the community https://payforitsucks.co.uk/

[Cleoriff]

Hi @Ally2014

Firstly read this link https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

This site will also help https://payforitsucks.co.uk/

Next you need to contact customer services and ask for these two bars to  be placed on your account

• Bar all Direct to Bill Debits
• Premium Bar (calls to premium numbers, 090, 070 etc.)

Best of luck and welcome to the forum

[Ally2014]

I rang them abd asked them to put a block on them for me and they said they couldbt do that

[MI5]

Call back and you may get someone who knows what they are doing. It can be done!

[Ally2014]

Thank you for your replies to my question i appreciate a your help. I will be ringing o2 again and telling them firmly this time as been charged for some game that not got lol thank you again x

[Cleoriff]

@Ally2014

When you ring again ask them to apply the bars. It can and should be done at your request.

[jonsie]

When you call, be specific and ask them to place a bar on 'charge to mobile' services.