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Level 1: Joiner
Posts: 3
Registered: ‎25-05-2015
Accepted Solution

Premium and i formation services

I have been getting charged over 3 times now for international and premium rate numbers that i have not subscribed to and was told o2 can block these is that true.
If not how do i stop this happening
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Posts: 108,270
Topics: 559
Solutions: 14,341
Registered: ‎04-04-2012

Re: Premium and i formation services

[ Edited ]

Hi @Ally2014 see our help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

Customer services can also put a block on premium rate numbers if you request it.

Call them on 202 to ask. 

Additional help here too from outside the community https://payforitsucks.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 92,523
Topics: 751
Registered: ‎14-01-2013

Re: Premium and i formation services

Hi @Ally2014

Firstly read this link https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

This site will also help https://payforitsucks.co.uk/

Next you need to contact customer services and ask for these two bars to  be placed on your account

  • Bar all Direct to Bill Debits
  • Premium Bar (calls to premium numbers, 090, 070 etc.)

Best of luck and welcome to the forum Welcome

*The Game Is On*

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Level 1: Joiner
Posts: 3
Registered: ‎25-05-2015

Re: Premium and i formation services

I rang them abd asked them to put a block on them for me and they said they couldbt do that
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Posts: 108,270
Topics: 559
Solutions: 14,341
Registered: ‎04-04-2012

Re: Premium and i formation services

Call back and you may get someone who knows what they are doing. It can be done!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎25-05-2015

Re: Premium and i formation services

Thank you for your replies to my question i appreciate a your help. I will be ringing o2 again and telling them firmly this time as been charged for some game that not got lol thank you again x
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Posts: 92,523
Topics: 751
Registered: ‎14-01-2013

Re: Premium and i formation services

@Ally2014

When you ring again ask them to apply the bars. It can and should be done at your request.

*The Game Is On*

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Posts: 81,071
Topics: 575
Solutions: 3,920
Registered: ‎04-01-2009

Re: Premium and i formation services

When you call, be specific and ask them to place a bar on 'charge to mobile' services.