cancel
Showing results for 
Search instead for 
Did you mean: 

Premium and i formation services

Ally2014
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I have been getting charged over 3 times now for international and premium rate numbers that i have not subscribed to and was told o2 can block these is that true.
If not how do i stop this happening
Message 1 of 8
1,290 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

Hi @Ally2014 see our help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

Customer services can also put a block on premium rate numbers if you request it.

Call them on 202 to ask. 

Additional help here too from outside the community https://payforitsucks.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 8
1,283 Views
7 REPLIES 7

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

Hi @Ally2014 see our help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

Customer services can also put a block on premium rate numbers if you request it.

Call them on 202 to ask. 

Additional help here too from outside the community https://payforitsucks.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 8
1,284 Views

Cleoriff
Level 94: Supreme
  • 122347 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Ally2014

Firstly read this link https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

This site will also help https://payforitsucks.co.uk/

Next you need to contact customer services and ask for these two bars to  be placed on your account

  • Bar all Direct to Bill Debits
  • Premium Bar (calls to premium numbers, 090, 070 etc.)

Best of luck and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket
Message 3 of 8
1,281 Views

Ally2014
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I rang them abd asked them to put a block on them for me and they said they couldbt do that
Message 4 of 8
1,230 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Call back and you may get someone who knows what they are doing. It can be done!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 8
1,225 Views

Ally2014
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thank you for your replies to my question i appreciate a your help. I will be ringing o2 again and telling them firmly this time as been charged for some game that not got lol thank you again x
Message 6 of 8
1,224 Views

Cleoriff
Level 94: Supreme
  • 122347 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Ally2014

When you ring again ask them to apply the bars. It can and should be done at your request.

Veritas Numquam Perit

Girl in a jacket
Message 7 of 8
1,222 Views

jonsie
Level 94: Supreme
  • 92905 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

When you call, be specific and ask them to place a bar on 'charge to mobile' services.

Message 8 of 8
1,216 Views