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Premium and Information Charges

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MalcolmS
Level 1: Joiner
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on ‎02-05-2018 12:42

on ‎02-05-2018 12:42

What are Premium and Information charges that have suddenly appeared on my account.
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MI5
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on ‎02-05-2018 12:55

on ‎02-05-2018 12:55

Have a look at the help here @MalcolmS

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

You need to look at your bill in your MyO2 to get the number billing you. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 154840 Posts
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on ‎02-05-2018 12:55

on ‎02-05-2018 12:55

Have a look at the help here @MalcolmS

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

You need to look at your bill in your MyO2 to get the number billing you. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
In response to MI5
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on ‎02-05-2018 23:35

on ‎02-05-2018 23:35

Have you received any text messages from unknown sources?

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie




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EmilieT
Former Staff
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on ‎08-05-2018 11:35

on ‎08-05-2018 11:35

Welcome to the forum @MalcolmS slight_smile Did the Guide @MI5 shared answer your question? If not do let us know; if you can share a bit more info about what's happening the Community members will try and help further!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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