on 04-01-2019 12:23
I recently review my bill via the O2 application and noted I had been charged £3.75 for a text message I recieced!!
How is this possible, when -
a. I did not register with anybody?!
b. they sent me a text! Not like I sent one to them?!
The message was received from the following number 84648 - speaking with O2 live chat, they advised it was a third party company called 'Goldeness Short Code' and to call their customer service number on 03333441902.
I have tried contacting them but had no luck so far.
Therefore want to know how I can prevent this from happening again? Is there a way to stop these messages coming in/companies not being able to do this?
Will O2 reimburse me?
Any support will be much appreciated.
Solved! Go to Solution.
04-01-2019 12:25 - edited 04-01-2019 12:26
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 04-01-2019 12:26
on 04-01-2019 13:08
The best way is to ask o2 to apply restrictions to your account to stop this happening.
If you follow the guides mentioned above they give details of what to ask for.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 04-01-2019 13:18
Thanks gmarkj. Yes just did that. O2 have applied a bar on further charges and premium messages as such. Also as a good will they will be crediting.
Great stuff from the 02 live team as always!
on 04-01-2019 13:40