Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Tal
Level 1: Joiner
Posts: 5
Registered: ‎28-09-2018
Accepted Solution

Premium & information services - 84648 'Goldeness Short Code'

Hi there,

 

I recently review my bill via the O2 application and noted I had been charged £3.75 for a text message I recieced!!

 

How is this possible, when - 

a. I did not register with anybody?!

b. they sent me a text! Not like I sent one to them?!

 

The message was received from the following number 84648 - speaking with O2 live chat, they advised it was a third party company called 'Goldeness Short Code' and to call their customer service number on 03333441902.

 

I have tried contacting them but had no luck so far.

 

Therefore want to know how I can prevent this from happening again? Is there a way to stop these messages coming in/companies not being able to do this?

 

Will O2 reimburse me?

 

Any support will be much appreciated.

 

Thanks,

Tal.

Posts: 88,133
Topics: 532
Solutions: 11,337
Registered: ‎04-04-2012

Re: Premium & information services - 84648 'Goldeness Short Code'

[ Edited ]

@Tal see advice here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s... and here https://payforitsucks.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,182
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Premium & information services - 84648 'Goldeness Short Code'

Level 41: Prodigal
Posts: 3,832
Registered: ‎26-03-2014

Re: Premium & information services - 84648 'Goldeness Short Code'

o2 may re-imburse, but really you should be speaking to the company who imposed the charge that you have the details for @Tal.
The best way is to ask o2 to apply restrictions to your account to stop this happening.
If you follow the guides mentioned above they give details of what to ask for.
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Highlighted
Tal
Level 1: Joiner
Posts: 5
Registered: ‎28-09-2018

Re: Premium & information services - 84648 'Goldeness Short Code'

Thanks gmarkj. Yes just did that. O2 have applied a bar on further charges and premium messages as such. Also as a good will they will be crediting.

 

Great stuff from the 02 live team as always!

 

 

 
 
Posts: 70,182
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Premium & information services - 84648 'Goldeness Short Code'