Premium Rate Numbers

[Gizmo]

I have just received a text from O2 advising me that I have been charged for a premium rate number. At first I panicked about this thinking someone was using my account, I had not called a premium rate number to my knowledge. However upon investigation it is clear this was an 0845 number which I believed to be standard rate. They aren't, they are charged at 55p per minute according to the O2 premium rate information. Why can you not choose to block these numbers as they very easily catch you out. Apparently O2 cannot stop premium rate numbers from being called. I always thought premium rate numbers started 09, so you have to be careful what numbers you call. I wondered how many others have been caught out by this.

[MI5 · Accepted solution]

@Gizmo 

Yoou can ask O2 to put a zero spend cap on your account, which will stop you from being able to call any chargeable number.

Allowances here Guide: Your Allowances - what is and isn't included 

Some billing tips here Guide: Tips to avoid unexpected charges on your bill 

[Gizmo]

Hi MI5, Thanks for that. Sounds like the best idea but I wonder how that would affect any spending abroad, not that any of us are travelling much these days? I usually use an add-on when travelling so wondering if that would be completely separate from a spending cap.

[MI5]

@Gizmo 

Bolt ons are not included in spend caps.

Guide: Spend Caps & Charge to Mobile on O2 

[Gizmo]

Just as I thought so the spend cap sounds like the best option. Really appreciate your advice on this, thanks. Have a wonderful day.

[MI5]

You're welcome mate