Premium Number Charges
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on 09-04-2018 11:44
I have topped up this PAYG phone during the last 3 years via 4444 without any call charges. I've been told the call charge will be refunded but why is this suddenly happening now?
Does this mean I can't top up friends & family from my pay monthly phone any more?
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on 09-04-2018 11:49
I've never heard of any o2 shortcodes being chargeable.
Advice on premium rate texts and calls here for reference https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi...
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on 09-04-2018 12:09
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on 09-04-2018 12:13
https://www.o2.co.uk/how-to-complain
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on 09-04-2018 12:18
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on 09-04-2018 12:18
i assume because the shortcode is deigned for a PAYG phone it automatically diverts to the network top up line.
Cheeky to charge other o2 customers for this and pleased they have said they will refund you, as they should.
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on 09-04-2018 15:46
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on 09-04-2018 15:46
Quite ridiculous. I top up my sons O2 Payg go phone from my O2 Contract phone and have never been charged once....I wonder if it was some sort of glitch in the 4444 system?
Veritas Numquam Perit
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on 10-04-2018 17:16
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on 10-04-2018 17:16
Hey guys I'm not aware of any changes being made to the 4444 number but I'll check with the team just in case.
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on 10-04-2018 18:47
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on 10-04-2018 18:47
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 10-04-2018 18:56
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on 10-04-2018 18:56
@Martin-O2to also clarify.... I top up my sons PAYG phone regularly from my contract phone and have never been charged at all. I just dial 4444 from my my keypad. There is never a call diversion. The automated voice welcomes me to the O2 top up PAYG line and away I go.
Veritas Numquam Perit
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on 10-04-2018 21:36
For the last 3 years or so I have used 4444 from my pay monthly phone to top up friends & family PAYG phones with no problems and no charges. That is why I can't understand why I was diverted and charged this time.
I have been told the charge will be refunded but the support person couldn't explain why it happened or confirm that I wouldn't be diverted/charged the next time. He just suggested I shouldn't use 4444 from a pay monthly phone as it was intended for PAYG phones - which doesn't really help me.