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Premium Incoming Text - Valuestay.mobi
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on 28-12-2018 14:32 - last edited on 03-04-2019 10:56 by EmilieT
I've just noticed that I have been charged £3.75 for an INCOMING text from the company above.
I've never heard of them, never signed up for ANY service online, so how can this just be billed to me?
I've tried to contact O2, but no advisors available.
Anyone else had this issue?
MK
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Re: Premium Incoming Text - Valuestay.mobi
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28-12-2018 14:40 - edited 28-12-2018 14:41
See help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...
And here https://payforitsucks.co.uk/
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)


Re: Premium Incoming Text - Valuestay.mobi
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on 28-12-2018 14:46
Thanks,
I can't even stop the texts, as when I try to reply STOP ALL I get the "not delivered" response.
These people need shooting, there should be some way to control these incoming premium texts.
Re: Premium Incoming Text - Valuestay.mobi
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on 28-12-2018 14:50
You may also find they will refund you as a goodwill gesture but you do need to contact the company charging you to get them to stop.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)


Re: Premium Incoming Text - Valuestay.mobi
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on 28-12-2018 14:50
Re: Premium Incoming Text - Valuestay.mobi
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on 28-12-2018 15:07
I'll try that, but from what I've read you can only stop outgoing charges, not incoming.
Plus I've been waiting 45 mins for O2 chat advisors, no one there...
Thanks
Re: Premium Incoming Text - Valuestay.mobi
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on 28-12-2018 15:47
@Muppetkeeper You will get a better result if you call rather than rely on Live Chat.
Re: Premium Incoming Text - Valuestay.mobi
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on 28-12-2018 16:03
As I said at first @Muppetkeeper, call 202 not live chat .
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)

