Premium Charges

[Anonymous]

I noticed I have been charged for a premium number.It says the charges are to a John.M.The only John M on my phone is an o2 number.The name is John McDowell.Why does it on my O2 allow u to access the so called premium number to see exactly who the john m is Any advice lads and lassies.

[Anonymous]

poor service, no help. and no network coverage.

what is the point.. O2 you suck ass big time

[Cleoriff · Accepted solution]

Hi @Anonymous 

If you are challenging a premium number which you claim you haven't used, you need to contact O2 Customer service by phoning 202 if you are on contract...or 4445 for PAYG...

A link for all contact details here

http://www.o2.co.uk/contactus

You need to check whether you have signed up to something inadvertently. Anything of this nature usually involves premium numbers...

[Anonymous]

Hi @Anonymous and Welcome to the Forum 

You can use http://www.phonepayplus.org.uk to report the premium number and chase a refund. 

Also check if your mobile phone has a Call &Text Blocking facility in its settings ,and add any numbers you want to block both outgoing and incoming. 

Please let let us know how you get on.