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Pre order upgrade

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Carra_Rud
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on ‎11-03-2022 18:16

on ‎11-03-2022 18:16

Hi,

I've pre ordered the new Oppo Find x5 pro as an early upgrade. Obviously the pre order includes the free gifts that you have to claim from Oppo directly. I understand that when I'm able to claim the gifts I will need a pre order confirmation and proof of purchase. So far I have an order confirmation and nothing else. So my question is will I get a further email containing the pre order confirmation or will I get a proof of purchase once the phone is dispatched?

 

Thanks in advance 

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MI5
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on ‎11-03-2022 21:02

on ‎11-03-2022 21:02

Yes it should do @Carra_Rud 

If not,  message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎11-03-2022 20:24

on ‎11-03-2022 20:24

@Carra_Rud 

You can download what you need from your orders in your MyO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Carra_Rud
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on ‎11-03-2022 20:51

on ‎11-03-2022 20:51

Will it give me that option after I receive phone? Currently, I can only view order on 'my orders' and gives me no option to download anything.

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MI5
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In response to Carra_Rud
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on ‎11-03-2022 21:02

on ‎11-03-2022 21:02

Yes it should do @Carra_Rud 

If not,  message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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