Possible scam

[Help18]

Hi, so I keep getting these emails from my care saying my bill is overdue £7.58 and if I dont pay within 4 days an extra 3.50 will be added to my account. I've tried emailing back but I have been sent an automatic email saying the email is no longer in use, I try calling the number they supply for any queries and it hangs up automatically. I check my o2 and the account says I've paid. I've checked my bank its says ive paid. What on earth is going on ans how can I stop this. This is my first phone contract and it's been such a hassle.
Thanks

[MI5 · Accepted solution]

@Help18 

There is a well known text scam going round so an email scam is very possible.

If your MyO2 is saying you've paid I would just ignore anything else.

Ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

[O2Sophie]

Hi, Help18,
It sounds ike it to me too. My advice is never click on a link unless you are certain it's real link. You did the right thing by checking your myo2. To make certain, you could always give o2 a call on 202 or 0344 809 0202.
Here's a link for you to get more help.
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice