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Level 1: Joiner
Posts: 2
Registered: ‎19-06-2019
Accepted Solution

Possible Phishing Attempt

[ Edited ]

Hi All,

Today I received what I think may have been a Phishing attempt:

“ O2: Payment for your latest bill could not be processed by your bank. Please update your payment information via: [mod edit: removed to ensure safety]

My payment isn’t due until July. Nothing has changed regarding my payment details. Also the link looks a bit weird in its configuration.

Any know anything about similar, potential, Phishing attempts. Or know any way of getting in touch with O2. Any cannot find a link to chat help or a phone number.

Many thanks.

O2 Support
Posts: 233
Registered: ‎23-05-2015

Re: Possible Phishing Attempt

[ Edited ]
Level 49: Rootin' Tootin' 
Posts: 6,842
Registered: ‎26-03-2014

Re: Possible Phishing Attempt

Forward the message to 7726 as well

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Posts: 115,375
Topics: 571
Solutions: 15,774
Registered: ‎04-04-2012

Re: Possible Phishing Attempt

@Chukkaoff 

It's a well known scam. 
Ignore it and block the number. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎19-06-2019

Re: Possible Phishing Attempt

Thank you all. Gratefully received advice.
O2 Support
Posts: 233
Registered: ‎23-05-2015

Re: Possible Phishing Attempt

Glad to be of help. Smiley Happy

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