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Seal99
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Hi. My old number hasn't been transfered to my new O2 account. I have had no connection for 6 hours and need to use my phone urgently. My old SIM went dead (emergency calls only at Midday today) so inserted my new O2 sim and still have no network ot coverage

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madasaf1sh
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@Seal99 

 

Ports normally complete by 6pm but can take upto 24hours to complete. 

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 66: Unequalled
  • 5382 Posts
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  • 1705 Solutions
Registered:

@Seal99 

 

Ports normally complete by 6pm but can take upto 24hours to complete. 

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Bambino
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@Seal99 Have you tried turning your phone off and back on again?

I DO NOT WORK FOR O2



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Seal99
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 Yes, 3 times an hour. Just O2 said it would be done by 6pm

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LUMC_0102
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I’m worried about mine ! Mine is suppose to take place tomorrow I don’t want to be without a phone 

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Jameshakim
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Same here. No service on my new 02 account all day after Vodafone turned me off this morning. So annoyed no one warned me about this. Just been told might take 24 hours.....WHAT?!

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noblehua
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Had the same problem now onto Day 6!! Called them couple of times a day - absolutely no progress.

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