Porting problems

[Anonymous]

Absolutely fed up with 02 !!!! Can not wait to take phones back to the shop tomorrow . I was a meant to port in from vodafone on Tuesday this has not happened and im on Friday i keep getting told they r escalating it !!!!????? This i do not believe to be the case i have split service with both networks now cheers for the run around 02 absolutely poor customer service . Ofcom is going to be made aware as on there site it states you should be able to do this in 24 hrs with as little in convenience to the consumer !!!!!!!!

[Cleoriff]

Hi @Anonymous Not sure whether you are porting in from Vodafone ..to O2? If thats correct then it is Voda CS you should be talking to not O2?.

If the other way round (ie from O2 to Voda) then you need to contact O2 http://www.o2.co.uk/contactus

Either way you are correct. It is taking far too long and this porting is stuck/split.

[jonsie]

So do you still have a live Vodafone sim or is your number disconnected?

[MI5]

Unfortunately either way it's nothing we can help you achieve, we can only advise you to call both O2 and Voda CS and explain that the porting files need re-sending.

[Bambino]

@Anonymous I'm presuming that Vodafone gave you your PAC. Did you give this to O2 over the phone or in store, or did you fill in this form? 

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=port_migrate&case=Port/Migrate%20In%20Form