Hello newb here. Would appreciate your help.
So I moved from THREE onto O2. Initially signed up to a new SIM only contract, used my PAC number from THREE and on the same day the porting was meant to happen, I contacted O2 to change my contract as found a cheaper deal. I was informed that's not possible and that I would need to cancel the contract and signed up to the new one. The sales representative on chat did that for me. I explained to him I was receiving messages about porting was pending to happen on that day and he informed me, "not to worry" as that wont happen and I can use the PAC number on the new contract.
AFTER he cancelled the original new contract, he informed me that he is getting an error that the PAC number has been used and to contact THREE for a new PAC number. THREE had already cancelled my number and said the number was ported out to O2 as planned on that day. O2 had already also cancelled the original number.
I now call the number I want ported and it says "the number you dialled is incorrect". O2 is saying I need to wait for 30 days to reissue a PAC code again from THREE but THREE is saying they don't have my number anymore.
Have I lost my number?!?! Or is it just stuck somewhere in O2's network (I am inclined to assume).
