Porting old number issues

[Jp2]

My husband contacted O2 last Friday to provide his pac code and have his old number with another network ported to his new O2 phone.
We have contacted O2 again yesterday and today and it hasn’t been done. Now saying 24/48 hours from this evening.
To make matters worse, yesterday he got a text message with someone else’s name on from O2 so they had clearly confused his account with someone else to start with!
What can we do to get this resolved? Any ideas anyone? He needs the phone for work and this is a total nightmare.

[Cleoriff]

Certainly needs chasing up @Jp2. I know you have done this many times already but you have to keep on at them to get it sorted...

[Marjo]

Hi @Jp2 and welcome to our forum! Sorry to hear about the struggles you've been having with this! Any progress with it since you last posted or are you still stuck?