I have been trying to move my pay as you go number to a new pay monthly sim for 5 days now. Keep getting different responses off different CS advisers. Now being told it will take another 5 days as the migration is stuck? Honestly at my wits end has anyone else had this much trouble. My old sim is o2 so I can't understand why it's being so difficult
I will tag @O2Sarah- who hopefully will be able to help you. Be patient, although she's on at 8am, she has a number of people to help from her tags over the weekend.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
After numerous phone calls etc it looks like the sims faulty, been advised to go into a store to get a new one. O2 credited my account for the trouble.
