Porting number from phone in Upgrade period

[Anonymous]

Hi,

I'm currently in my upgrade period but instead of upgrading (way too expensive) I've taken out another O2 contract with a 3rd party retailer.

Is it possible to port my number over to the new sim whilst in the upgrade period or will I have to wait until my contract expires?

I've tried the online number port form, but it's not ported and I've heard nothing.

Thought I'd ask here before waiting in a queue.

Thanks!

[Cleoriff · Accepted solution]

Hi @Anonymous Have a look at this thread about leaving O2..it tells you everything you need to know

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

[MI5]

You need to call cs on 202 and ask then to cancel your old contract and transfer your number to the new one.
This will end your old contract and generate a final bill.
Until you do this you will be paying for two contracts as they will both still be running.
This cannot be done online anywhere as it requires an actual cancellation of your contract.

[Anonymous]

Hi,

thanks for that...I'm not sure I made myself very clear though.

I currently have 2 O2 contracts, one new and one in my Upgrade period...I want to transfer the number from my old sim to my new one which will close my old contract down.

is this possible whislt in my upgrade period?

sorry for the lack of info

[MI5]

Yes it's possible - do as I said above.

[jonsie]

Call customer service to transfer the number, this will automatically cancel the first contract. A final bill will be generated.

From your posts it's not entirely clear whether you want 2 contracts. If not then call 202 asap. Early morning is your best option, please do not be tempted to use live chat....