Porting number from Vodafone

[Faitch2603]

Switched from Vodafone to O2 on Saturday, and have O2 the PAC from Vodafone at the time of ordering. SIM arrived today with, it appears, a new number. Will my old number activate later? How long does it take? Anyone know the drill? Thanks.

[Cleoriff]

Hi @Faitch2603 

All you need to know about this is here. Check section Moving from another network to O2

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

[Faitch2603]

Thanks Cleoriff, that's helpful but, do you know if I need to do a 'SIM swap' to get this working? Thanks.

[MI5]

@Faitch2603 

You can't sim swap from voda to O2, you'll need to call O2 to initiate the transfer Guide: Coronavirus Community Help and Support 

The best number to get through seems to be
0800 587 4005

[Cleoriff]

According to the guide, O2 just needed your PAC.

Keep rebooting your phone. If it still hasn't switched by tomorrow, give O2 a call  and ask them to migrate your number across.

Guide: Coronavirus Community Help and Support 

0800 587 4005 is the best one to call.

[Faitch2603]

Thanks 👍

[Bambino]

@Faitch2603 Ports are taking longer than they normally do. If you did the process correctly, your Vodafone sim will stop working. You will then need to turn your phone with your O2 sim in it on and off periodically until the port completes. If that doesn't happen, you'll need to contact customer service as advised above.

[Cleoriff]

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@Faitch2603 wrote:
Thanks 👍

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No problem. Hope it's sorted soon.

[MI5]

You're welcome