Porting not done

[Vivek]

Hi I have request to port my number from Giffgaff to O2 and got a confrimation that it will be done in 4 days time. Now i dont have any network in Giffgaff sim and O2 is still showing temparory number.  What should i do??

[Cleoriff]

@Vivek 

Porting is taking ages. Keep rebooting the phone and hopefully it will happen over next few days.

If you need to contact O2, there are numbers in this guide

Guide: Coronavirus Community Help and Support 

[Vivek]

I got a text saying it will be done at a specif date. Now i dont know what to do, dont want to miss calls from health care. I think i made a wrong choice moving to O2. 

[jonsie]

Once your old sim loses connection the port has started. They are being done today and they will be going through the backlog.