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Porting my number from sky to O2

Samkma
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Just got my O2 sim, I did give my pac code while ordering got no confirmation about moving my number. Do I have to fill out any more forms?

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MI5
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@Samkma 

The PAC must match the number you are keeping.

Probably easiest to call O2 to register it as they can check whilst you are on the call with them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
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You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Or forms to fill in on this guide Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Samkma
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The request could not be completed, the following reason is given for the rejection:

Business Exception: The Mobile Number is not registered to the PAC provided. Please check and resubmit your request.

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Samkma
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Got above reply by email after I filled out the form.

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MI5
Level 94: Supreme
  • 120736 Posts
  • 605 Topics
  • 18184 Solutions
Registered:

@Samkma 

The PAC must match the number you are keeping.

Probably easiest to call O2 to register it as they can check whilst you are on the call with them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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