Hello everyone,
I was using a number on a relative's account for years. I decided that I wanted to take it over and so I went into the store, they advised me to call and I was then told to set up a new account with a new contract and migrate the number. I set up the new account, and ordered an iPhone with an eSim. it took two attempts and three hours for the porting request to go through, and late last night my old phone lost signal. However, it's over 12 hours later and the signal is not back, nor has the number on my O2 account changed to the number I want. I know porting isn't supposed to happen over the weekend so I was surprised to see it starting. Does this mean I'll have no signal all weekend?
I am also struggling to find the QR code for the eSim I ordered. It's not on any email, or on my account, and I didn't see an 'eSim pack' when my phone arrived. How do I get an eSim to install on this new phone?
I'm quite shocked by how badly O2's systems have run, the whole legacy/360 thing has made things twice as complicated and I've had to go through security so many times! I'd even been told that the porting would happen before 3pm on Friday but when it didn't and I called up the request hadn't gone through!
