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Porting issues. Can't receive texts or connect to iMessage.

IvanaE
Level 1: Joiner
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on ‎18-02-2023 15:24

on ‎18-02-2023 15:24

I just joined o2 last week and have had issues ever since my number was ported. Everything works apart from the fact that I can’t receive texts. I’ve tried in another phone, I’ve just resetting my network settings, I’ve tried replacing the sim and nothing works. No one at o2 has been able to help me and I’m hoping someone here will before I give up and change networks already. 

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MI5
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on ‎18-02-2023 15:49

on ‎18-02-2023 15:49

@IvanaE 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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IvanaE
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on ‎18-02-2023 15:52

on ‎18-02-2023 15:52

I’ve spoken to 5 different employees who have all read off the same script and nothing has worked. I don’t know what else to do other than cancel.

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MI5
Level 94: Supreme
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on ‎18-02-2023 16:31

on ‎18-02-2023 16:31

How to cancel here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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