trying to set up my son’s new iphone 11. He’s currently on pay monthly with Plusnet Mobile (out of minimum contract) and we’re switching to O2. Got the PAC code and we’ve try to initiate the number port. First time we did it via the website and had a message to say ‘Sorry, we are unable to process your port in request’ and to call. Called them today to set the port up again and had the same message again. Is it likely Plusnet’s issue or o2? I don’t want to have to keep calling and my son is keen to use his phone. We’d rather not have to change his number but if we keep having issues we may have to. Any ideas?
