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Porting issue

Rachael3
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Hi I have just switched from ee but I think only have my number has ported over as I can only receive and send texts and calls to certain people. And I settings it says my phone number is unknown. Is there anyway I can get this fixed?

Thanks Rachael
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Cleoriff
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@Rachael3 wrote:
Hi I have just switched from ee but I think only have my number has ported over as I can only receive and send texts and calls to certain people. And I settings it says my phone number is unknown. Is there anyway I can get this fixed?

Thanks Rachael

Have you rebooted the phone(turned it on or off)

If it's still not working I'll ask one of our account advisors to help tomorrow.

@O2Georginaare you able to help @Rachael3 ?

 

Edited to add (after just realising the day), ports don't happen over the weekend. You may well have to wait until Monday.

Veritas Numquam Perit

Girl in a jacket
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Rachael3
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Yep. Turn it on/off.done a factory reset. Took the sim card out aswell but its just the same each time!
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Rachael3
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It's been like this since Wednesday tho.
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Cleoriff
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@Rachael3 

See what @O2Georgina has to say tomorrow. She is on from 8am.

Veritas Numquam Perit

Girl in a jacket
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O2Georgina
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Morning @Cleoriff  Thanks for the tag, @Rachael3  I will send you a private message now so we can look in to this for you slight_smile

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Cleoriff
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Thanks @O2Georgina  thumbsup

Veritas Numquam Perit

Girl in a jacket
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