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Porting Number Issue

EmUK
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Hi, I received my O2 sim card today, I got my PAC code from Three last week and I want to port my number to O2 that I was using with Three

 

For some reason it is not going through, I keep getting an email saying - "Validation Exception : Sorry, the information provided for our security checks is incorrect. Please check and resubmit your request"

 

I have tried a few times now with no success, is there something I have done wrong, any information would be greatly appreciated, thank you

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Bambino
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@EmUK You'll need to speak to customer service. 0800 587 4005 seems to be the best of the numbers in the link below. Choose any option. Even fraud or lost/stolen if necessary. It's the only way they'll take your call. Stupid system? You bet!

Guide: Coronavirus Community Help and Support 

I DO NOT WORK FOR O2



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Bambino
Level 84: Resplendent
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@EmUK You'll need to speak to customer service. 0800 587 4005 seems to be the best of the numbers in the link below. Choose any option. Even fraud or lost/stolen if necessary. It's the only way they'll take your call. Stupid system? You bet!

Guide: Coronavirus Community Help and Support 

I DO NOT WORK FOR O2



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EmUK
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Thank you for your reply, will do smiley

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Marjo
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Hey there @EmUK , as it's been a few days since you posted about your number porting, I hope you managed to get everything sorted ok with customer service. slight_smile

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EmUK
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Hi,

 

Yes I got it all sorted out, it was my own fault, user error lol smiling see_no_evil

 

The number got ported very quickly and without any hitches grin

 

One other question I have is that I am a Disney+ subscriber, I paid for a year back in May of this year, how do I get the £2 off my bill each month with O2?

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Marjo
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Great to hear you got it sorted, thanks for keeping us updated. slight_smile

 

Some more knowledgeable community members might be able to advise in more detail, but as far as I know you can only get the Disney+ Extra on your O2 account if you don't have already an existing subscription for Disney+.

 

Maybe this help page will explain a bit further too on how the Extras work. slight_smile

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