Porting Into O2

[1237]

Hi, I just tried to port my old number from giffgaff to O2 both at pay monthly. When I filled in the form for the  first time, BluePrism sent me a email said information I provided for security check is incorrect. I thought this because I wrote the password wrong, so I submitted it again. I didn't get email this time, so I guess it's correct this time. Today is my transferring day. My old sim don't have service anymore (as it's supposed to be), but my new sim is still in service (still the new number).  I was wondering if someone can tell me what should I do? I'll really appreciate your help!

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[1237]

Thank you a lot! Just made a call. They are handling this now.