Porting In

[Anonymous]

More info

Gahhhhhhhh
Gave O2 my PAC from my previous supplier, porting in didnt happen within 24 hours as promised so gave them a bell.

According to O2 the PAC number does not match the number I want to port in so it failed. 
Phoned old provider the number are definitely right..

So what now, I don't want to loose the number? 

[gmarkj]

You can try again.
There is a help page - link below - which includes a form to complete.
https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
Link to form mentioned on help page:
https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number/online-form

Edited to add - you normally have 30 days to use your PAC number, so unless you have held on to it you should have some time to get it resolved.

[Cleoriff · Accepted solution]

I think you will need to speak to your previous supplier @Anonymous

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

[MI5]

It's definitely something your current network needs to resolve.
Are you sure you have a PAC and not a PUK ?
A PAC should start with 2 or 3 letters.

[Anonymous]

Thanks will give that a go

[Anonymous]

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@MI5 wrote:
It's definitely something your current network needs to resolve.
Are you sure you have a PAC and not a PUK ?
A PAC should start with 2 or 3 letters.

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It's deffo the PAC, it starts with 3 numbers, I've confirmed it with my old provider twice today.

I've filled in the form linked above, will see what happens over the next couple of days, it dosen't work I've got the 14 days to change my mind about coming to O2

[MI5]

No, a PAC starts with letters of the network you are porting from.

[Anonymous]

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@MI5 wrote:
No, a PAC starts with letters of the network you are porting from.

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Yes, You're right, I should have said 3 letters, not numbers

[MI5]

OK, no worries mate

[Cleoriff]

Best of luck @Anonymous. Let us know when you get it sorted