Ported number

[AndyV]

I’ve activated my sim on Monday (now Wednesday) how long does it take to change provider and have my old number on O2?

[MI5]

@AndyV 

You should have been given a day by O2 when it will changeover.

If not, you need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

or you can send the form from here https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

[Cleoriff]

@AndyV 

Could be 24hrs. Keep rebooting your phone.

You could borrow a phone, use a landline to contact O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[AndyV]

Thanks for the prompt replies. 
which number do I ring on the link attached?

ive been cut off twice.

Thanks again

Andy

[MI5]

@AndyV 

Any of them.

They all work but getting through is difficult, hence trying at 8.00am when line first open and are less busy.

[AndyV]

Would the messenger option be any good?

[MI5]

Can you not submit the form  @AndyV ?

[AndyV]

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@MI5 wrote:

Can you not submit the form  @AndyV ?

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I've clicked on the link but can't find the form to fill in, just more information and more links!

sorry not finding things too obvious. 

[MI5]

@AndyV 

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number/online-form

[AndyV]

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@MI5 wrote:

@AndyV 

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number/online-form

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Is this the correct form? I've already given my port number and activated my sim?

I'm tying myself in knots here, sorry

Andy