Port not complete - 3 months

[MarkJ1]

I submitted a port request on 20 Sept and it’s still not complete. Support just keep telling me they’re looking into it but nothing is sorted. 

I was with o2 but left to ID mobile but it was rubbish so came back very quickly. Could that be the problem?

[Enlli]

Things just seem to be going from bad to worse with O2.

Your case is absolutely ridiculous. 

Is it down to poor systems, incompetence of agents or just a don't care attitude: maybe it's all three

[garetc]

I had a small update on my fault/complaint, rather than being a porting issue it's to do with 360.

Apparently there's a major issue with some orders made before November 29th and many more after that date. They're hoping to have all the issue is resolved by December 20th but can't say for sure.

I know there was a lot of noise when they moved warehouse systems on Pixel launch day but I thought that was isolated to fulfillment not 360.

Of course it could all be a load of rubbish or a way of getting me off the phone but we'll see.

[pgn]

The move of Virgin Mobile and O2 customers to 360 completed in July 2024, from memory (there is a post about it here on the Forum somewhere) - the refit of warehouses to integrate into that system did cause issues in Sept or Oct, and perhaps again in Dec - nobody knows.

But calling O2 CS can result in a wide variety of excuses, as can walking into an O2 Shop looking for them to help you, @garetc ...

From May-2024:

99.9% Pay Monthly accounts should now be 360, any members now having migration issues need to speak to the legacy team...

[garetc]

This was complaints so hopefully they have more of a clue than the regular CS team but as I say they could just be trying to get rid of me. 

My local store won’t help, they’re a franchise and are not enthusiastic when it comes to complex issues.

Aside from that the order is processing which will block them from taking any action on the account, presumably when it completes it will finish the port and the SIM will be re-provisioned but 5 weeks and counting… 

[pgn]

The franchise store and O2 Business Center near here was shut down a couple of years back, leaving the only real O2 Shop in a local shopping center open. When Gurus were a thing some years back, they had a couple of good ones in-store - now the staff do not seem to be enthused about anything much, sadly. Last time I visited, the handset was on offer at the CarphoneWarehouse a floor below, for 30pounds less than in the O2 Shop - they shrugged their shoulders and told me to buy it in CW Shop - I then returned to get the number transferred to the newer SIM card I'd had to buy in CW, and transfer balance (PAYG) - which they grudgingly did. Not best service even back then, never mind since VM merged with O2! Number migration was snappy though, and balance transferred overnight. 

[garetc]

It’s been confirmed elsewhere that the advice the complaints person gave me is correct and there’s a system issue with some orders. Hopefully the resolution date of 20th date is accurate!

[garetc]

It was not accurate!

Still no port/completed order.

[jonsie]

Disgraceful service from O2

I ported out to Three who had it done and dusted the day after the request went in via PAC

Once upon a time O2 would call you to try and disuade you from leaving

Now just total apathy and incompetence!