Port not complete - 3 months

[MarkJ1]

I submitted a port request on 20 Sept and it’s still not complete. Support just keep telling me they’re looking into it but nothing is sorted. 

I was with o2 but left to ID mobile but it was rubbish so came back very quickly. Could that be the problem?

[MI5]

@MarkJ1 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: Migration & porting into O2 

[MarkJ1]

Thanks. I have tried on all of those channels but no resolution. 

[Enlli]

Sadly that is all we can offer here. We have no O2 staff we can call upon and nobody from O2 reads these posts.

[MI5]

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@MarkJ1 wrote:

Thanks. I have tried on all of those channels but no resolution. 

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Keep trying

[MarkJ1]

It’s been 3 months. Just feels like it will never happen. 

[pgn]

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@MarkJ1 wrote:

It’s been 3 months. Just feels like it will never happen. 

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I have seen public messages to O2 on X disappear... Have you tried to DM on X?

No point hitting all of the Social.Media accounts for O2, it is the same team that fields all queries regardless of platform. And porting can be particularly troublesome these days, @MarkJ1.

Try one of these, and be persistent:

• X (formerly known as Twitter) – DM
• Messenger – @o2uk

[garetc]

I attempted to port my number over in November, the old SIM died but the order on my account is stuck in processing and I've no service on my line.

I've been chasing for a month and keep being told to wait despite numerous calls and messages on Social Media. Emailed the CEO, have an exec complaint open but nobody is getting back to me.

2 billing dates have come and gone, I'm paying for a slab of glass.

Good luck getting any meaningful response.