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Level 1: Joiner
Posts: 1
Registered: ‎07-05-2020

Port in request refused

Hello. Just joined O2 from EE. I have made several attempts to migrate my EE number over using the PAC code provided by EE on the O2 online form. I keep geting the request refused either because the information provided for our security checks is incorrect or PAC code did not have the correct number of characters. I am sure that all the details I have gived are correct. I know it is not possible to talk to anybody at the moment!  Any ideas?

Posts: 108,914
Topics: 561
Solutions: 14,428
Registered: ‎04-04-2012

Re: Port in request refused

@HOWROBERGB 

Use contact numbers and methods here Guide: Coronavirus Community Help and Support 

Say anything to get connected.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 1
Registered: ‎12-05-2020

Re: Port in request refused

I am experiencing the same problem & cant get through to speak to anyone at 02

Posts: 81,300
Topics: 576
Solutions: 3,930
Registered: ‎04-01-2009

Re: Port in request refused

You need to keep trying to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
Download and use Skpe to call any of the free numbers
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

Community Manager
Posts: 7,802
Registered: ‎23-07-2014

Re: Port in request refused

Hi there @HOWROBERGB  and @Clairetays - how did it go with your number port in the end, did you make any progress with customer service as advised above? It would be great to hear back from you. Smiley Happy

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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