on 12-05-2020 16:36
Hello. Just joined O2 from EE. I have made several attempts to migrate my EE number over using the PAC code provided by EE on the O2 online form. I keep geting the request refused either because the information provided for our security checks is incorrect or PAC code did not have the correct number of characters. I am sure that all the details I have gived are correct. I know it is not possible to talk to anybody at the moment! Any ideas?
on 12-05-2020 16:37
Use contact numbers and methods here Guide: Coronavirus Community Help and Support
Say anything to get connected.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 12-05-2020 16:48
You need to keep trying to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
Other numbers to try
0800 977 7337
0800 587 4005
Download and use Skpe to call any of the free numbers
on 20-05-2020 12:41
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?